Automating payment reminders and collection
Adminished can send payment reminder emails automatically so you spend less time chasing fees — and, on the Pro plan, can charge saved cards on the first of the month without any action from the parent at all.
Enabling automatic reminders
- Go to Settings → Plan and confirm you are on the Essential or Pro plan.
- Toggle Automatic payment reminders on.
- Reminders apply to all parents with an outstanding balance from that point forward.
Reminder schedule
Once a charge becomes due, Adminished sends reminder emails to the parent at the following intervals if the balance remains unpaid:
- 3 days after the charge is raised
- 7 days after the charge is raised
- 14 days after the charge is raised
Each email contains the amount owed and a click-to-pay link that opens Stripe Checkout. The parent does not need to log in to pay.
Saved-card auto-charge (Pro only)
Parents on clubs with the Pro plan can choose to save their card when they first pay. On the first of each month, Adminished automatically charges the saved card for any outstanding monthly fees. No reminders are sent because the charge succeeds immediately. This significantly reduces late payments without requiring any action from you or the parent.
Handling declined cards
If an auto-charge fails, the payment is marked as declined on your dashboard and the parent receives a one-time email asking them to update their card details. Once they update, the charge is retried automatically. If the card is not updated within seven days, the balance reverts to the standard reminder schedule.
Skipping reminders for a specific parent
If a parent has a special arrangement — for example, paying by bank transfer on a different schedule — you can disable automatic reminders for them individually:
- Open the student's page.
- Go to the Payments tab.
- Tick Skip auto-reminders.
That parent will no longer receive automated chasing emails, but their balance remains visible to you on the dashboard.
What to watch for
- Reminders are sent from Adminished's shared sending address. Some email clients may place them in spam — advise parents to whitelist it when they first join.
- Editing a charge resets the reminder clock to the new due date.
- Deleting a charge cancels any pending reminders for that charge.
Plan: Automatic reminders are available on Essential and Pro plans. Saved-card auto-charge is Pro only.