Automating payment reminders and collection

Adminished can send payment reminder emails automatically so you spend less time chasing fees, and can charge saved cards on the first of the month without any action from the parent at all. Both available on every plan.

Enabling automatic reminders

1. Go to Settings → Payments.
2. Toggle Automatic payment reminders on.
3. Reminders apply to all parents with an outstanding balance from that point forward.

Reminder schedule

Once a charge becomes due, Adminished sends reminder emails to the parent at the following intervals if the balance remains unpaid:

• 3 days after the charge is raised
• 7 days after the charge is raised
• 14 days after the charge is raised

Each email contains the amount owed and a click-to-pay link that opens Stripe Checkout. The parent does not need to log in to pay.

Saved-card auto-charge

Parents can choose to save their card when they first pay. On the first of each month, Adminished automatically charges the saved card for any outstanding monthly fees. When it goes through, the parent gets a receipt and never sees a reminder. This significantly reduces late payments without requiring any action from you or the parent. Available on every plan.

Handling declined cards

If an auto-charge fails, the payment is marked as declined on your dashboard and the parent gets an email asking them to update their card. Adminished then keeps trying on its own, on a widening gap:

• Attempt 2 — 2 days later
• Attempt 3 — 4 days after that
• Attempt 4 — a week after that
• Attempt 5 — a fortnight after that

Two things are worth knowing, because parents ask about both.

Updating the card doesn't jump the queue. A new card is picked up by the next scheduled attempt, not the moment it's saved — so a parent who fixes their card the same afternoon may still wait a couple of days for the charge to land. If they want it settled now, point them at the Pay now button on their own Money screen; that charges straight away and closes the balance.

After the fifth failure Adminished stops trying and pauses the member. Their enrolment is paused (reason: "auto-paused after 5 failed card charges") so the next billing cycle doesn't pile another unpayable charge on top, and it resumes on its own once the pause elapses. You're notified when this happens. The unpaid balance doesn't go anywhere — it stays on your dashboard for you to chase by hand.

Skipping reminders for a specific parent

If a parent has a special arrangement — for example, paying by bank transfer on a different schedule — you can disable automatic reminders for them individually:

1. Open the student's page.
2. Go to the Payments tab.
3. Tick Skip auto-reminders.

That parent will no longer receive automated chasing emails, but their balance remains visible to you on the dashboard.

What to watch for

• Reminders are sent from Adminished's shared sending address. Some email clients may place them in spam — advise parents to whitelist it when they first join.
• Editing a charge resets the reminder clock to the new due date.
• Deleting a charge cancels any pending reminders for that charge.

Plan: Both automatic reminders and saved-card auto-charge are available on every plan.

Related articles

• Taking payments

  Generate monthly charges, record cash or bank-transfer payments, and see who still owes money at a glance.

• Who pays the fee

  How the "Add transaction fee to price" toggle on payment requests works: when on, parents cover the Stripe + platform fee and you receive the round number; when off, the fee comes out of your share.

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