Leaving a club or deleting your account

This article covers the three ways people stop using Adminished — leaving a single club, deleting your whole Adminished account, and what happens to your data in each case.

I'm a parent — I want to leave one club

If your child has stopped attending and you no longer want messages or charges from the club:

1. Open the parent portal and switch to the club you want to leave (top of the page).
2. Tap Settings in the bottom bar.
3. Scroll to "Leave this club" and tap Leave.

You'll still have an Adminished account — you just won't receive any more emails or charges from that club. The coach will see your children as "left" in their student list. Your past payment history with the club stays on the coach's records for HMRC retention (typically six years).

If your child still belongs to other clubs you can switch between them from the top of the parent portal.

I'm a parent — I want to delete my whole account

This removes your Adminished login and everything tied to it across every club you've ever joined.

1. Open the parent portal.
2. Tap Settings in the bottom bar.
3. Scroll right to the bottom and tap Delete account.
4. Confirm — there's a final "are you sure?" because this can't be undone.

If you'd rather not log in to do this, the same form is also available at adminished.com/delete-account — useful if you've forgotten your password.

I'm a coach — I want to delete my club

Deleting a coach account is less guarded than a parent's, not more — and it takes the whole club with it, so the care has to come from you rather than the app. In Settings, click Delete account — it opens your Your data page, where the export and the deletion both live. Read this before you use it:

• There is one option, and it is final. Typing your email address and confirming permanently deletes your account, every club you own, and all of their students, attendance, documents and payment history. Nothing is archived and nothing is recoverable.
• Nothing blocks it. Outstanding payments, recent charges and active members do not stop the deletion — the only check is that the email you type matches your own. So export your data first (below), and settle or refund anything outstanding before you start.
• If what you actually want is to stop taking sign-ups and payments while keeping your records, don't delete — email [email protected] and we'll close the club for you with the records intact.

If you've set up Stripe, disconnect it first (Settings → Payments → Disconnect). The Stripe account Adminished created for your club isn't deleted — only its connection to Adminished is removed, and any pending payouts still reach your bank.

What gets deleted, what stays

Before you delete anything, take a copy. Settings → Your personal data → Download my data (JSON) gives you every record we hold about you and your children, in seconds. Do this first, every time — it is the only copy you will get.

Delete a parent account and your login goes. Your children's records stay with the club, no longer linked to you. That is deliberate: the club still needs its register, its attendance history and its payment history, because the club has its own legal obligations (HMRC expects six years of payment records). Ask your coach to mark the children as left if they've stopped attending.

Delete a club and everything inside it goes in the same instant — members, attendance, messages, documents, and the payment history with them. Nothing is archived on your behalf. If you have an HMRC, insurance or safeguarding reason to keep any of it, export it before you delete. That obligation is yours, and the export is the only way to meet it.

Two things sit outside the app and aren't ours to wipe on the spot:

• Email delivery log — our email provider keeps a short audit trail of what was delivered and to whom, then purges it on its own schedule.
• Server logs — ordinary web-request logs. They hold IP addresses and which pages were asked for, not your records.

Changed your mind?

There is no undo and no grace period. The moment you confirm, the rows are gone from the live database — not flagged, not hidden, gone. If it was a mistake, email [email protected] and we'll tell you honestly what can be done, but plan on the answer being nothing. This is exactly what the export is for: take it first.

Related articles

• Parent portal

  How parents join your club with a join code, access the parent portal, view their child's class schedule, and pay online.

• Managing children

  Parent-side guide to adding multiple children, editing their details (DOB, medical, emergency contacts, photo consent), switching between children, age-out, and the 13+ self-login flow.

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